Hi, I'm Ismail

📧 Exchange Online

• Manage Exchange Online via EAC: create and configure shared mailboxes, distribution lists, mail-enabled contacts, and delegate mailbox permissions
• Perform mail flow troubleshooting using Message Trace — investigating undelivered emails, routing failures, and spam/phishing incidents; resolved 95%+ within SLA
• Implement and tune Transport Rules to enforce email policies including auto-replies, disclaimers, and message filtering in coordination with Mimecast and Proofpoint
• Configure and validate SPF, DKIM, and DMARC DNS records to strengthen email authentication and reduce spoofing exposure
• Troubleshoot Outlook client issues including profile corruption, AutoDiscover failures, OST sync errors across Windows, Android, and iOS
• Automate bulk user creation, license assignment, group management, and mailbox reporting using PowerShell (Exchange Online, MSOnline, Microsoft Graph)

🌐 SharePoint Online

• Administered SharePoint Online sites and site collections, managing permission inheritance and access control at site, library, and item level
• Created document libraries, lists, and communication sites; configured external sharing and collaboration policies
• Restored deleted documents and SharePoint sites; monitored storage utilization and site quotas across the tenant
• Troubleshot synchronization issues between SharePoint Online and OneDrive during site consolidations

💻 Microsoft Intune

• Enrolled Windows devices into Microsoft Intune for corporate-owned and BYOD devices under centralized management
• Managed device compliance and configuration profiles, enforcing organizational security standards across the entire device fleet
• Assigned applications through Intune deployment groups for targeted software delivery
• Performed remote actions including wipe, restart, and sync to resolve device issues and protect corporate data
• Supported Windows Autopilot provisioning for zero-touch deployment of new corporate devices

🪪 Microsoft Entra ID (Azure AD)

• Administered user identities and group management, supporting complete identity lifecycle for 1,000+ users
• Configured RBAC, assigning appropriate roles to enforce least-privilege access across the Microsoft 365 tenant
• Enabled MFA for user accounts and managed Conditional Access policy assignments based on user, device, location, and risk
• Performed license allocation and reclamation, optimizing Microsoft 365 license usage
• Managed enterprise applications and SSO integration for secure access to business-critical applications
• Configured dynamic groups and administrative units, automating group membership by business unit
• Maintained hybrid identity synchronization between on-premises Active Directory and Microsoft Entra ID

🛡️ Microsoft 365 Security & Defender

• Monitored security alerts and incident dashboards in Microsoft Defender Portal, triaging threats by severity and impact
• Investigated compromised account activities, coordinating containment and remediation steps
• Managed Safe Links and Safe Attachments policies, protecting users from malicious links and file-based email threats
• Configured anti-phishing protection settings, reducing exposure to phishing, spoofing, and impersonation attacks

🔒 Microsoft Purview

• Applied retention labels and retention policies ensuring data retained and disposed per policy (DPT, RPT, PT tags)
• Configured DLP policies preventing sensitive information from being shared inside or outside the organization
• Managed content search and eDiscovery requests for legal and compliance investigations
• Configured sensitivity labels for data classification and protection across documents and emails

👥 Microsoft Teams & OneDrive

• Managed Microsoft Teams creation, lifecycle, and governance — naming conventions, expiration, and archival policies
• Configured meeting, messaging, and calling policies; controlled external access and guest collaboration settings
• Managed OneDrive storage allocation, sharing permissions, and investigated synchronization failures across devices
• Restored deleted files and user accounts using retention policies and Microsoft 365 Admin Center recovery tools

• Managed Office 365 user accounts in Active Directory and Microsoft 365 Admin Center — shared mailboxes, distribution groups, security groups, mail contacts; assigned and revoked O365 licenses
• Administered on-premises Active Directory: user creation, password resets, account unlock, GPO application, and OU management
• Provided Tier 1/Tier 2 desktop support for hardware, software, and network issues — Windows OS (7/8/10), MS Office (2013/2016), printers
• Installed, configured, and maintained Windows OS and software packages for new hires including MS Office suite
• Managed shared folder permissions, network resource access, and printer deployments
• Delivered remote troubleshooting support via remote desktop tools with minimal escalation